1.1 These Terms and Conditions ("Terms") set out the basis on which Emma Rose Elevates ("Company", "we", "us", "our") provides mindset and personal development coaching services to individual and organisational clients ("you", "your", "Client"). They apply to your use of our website at www.emmaroseelevates.com (the "Website"), as well as to all coaching sessions, programmes, digital products, and related services that we provide (together, the "Services").
1.3 Please read these Terms carefully before using the Website or booking any Services. Your continued use of the Website and/or the Services after any changes have been made to these Terms will constitute your acceptance of those changes (see section 17 below).
1.2 By accessing or using the Website, making an enquiry, booking or attending a coaching session, purchasing or participating in any of our programmes or digital products, or otherwise engaging with our Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Website or engage our Services.
2.1 In these Terms, the following expressions have the meanings set out below:
(a) "Company", "we", "us", "our" means Emma Rose Elevates, a coaching business established in the United Kingdom.
(b) "Coach" means the individual coach or coaches engaged by the Company to deliver the Services, whether as an owner, employee, or independent contractor.
(c) "Client", "you", "your" means the individual or organisation purchasing or using our Services, including any person authorised by an organisational client to attend sessions or access our materials.
(d) "Services" means mindset, performance, and personal development coaching, mentoring, workshops, training, group programmes, digital products, and any other related services offered by us from time to time.
(e) "Website" means the website at www.emmaroseelevates.com and any associated domains or subdomains controlled by us.
(f) "Programmes" or "Programs" means any structured series of sessions, courses, memberships, masterminds or group coaching containers offered by us, whether delivered online or in person.
2.2 Our Services focus on mindset, personal growth, wellbeing, performance, and related topics. They are not medical, psychological, psychotherapeutic, or financial services. We do not diagnose, treat, or cure any medical, psychological, psychiatric, or mental health condition, and we do not provide regulated financial, investment, tax, or legal advice.
2.3 The Company operates from the UK and provides Services primarily from the UK. However, clients may access and use the Services from other countries, subject to any applicable mandatory local laws and these Terms.
3.1 Coaching is a collaborative, future-focused process that aims to support you in clarifying goals, identifying obstacles, and developing strategies, habits, and mindsets to move forward. Coaching is not counselling, psychotherapy, psychoanalysis, mental health treatment, crisis support, or medical care, and it is not intended to replace such services where they are needed.
3.2 The Coach is a Mindset Coach with a Diploma in Coaching. The Coach is not, nor are they acting as, a medical doctor, psychologist, psychotherapist, psychiatrist, counsellor, social worker, or other regulated health or mental health professional, and is not, nor are they acting as, a solicitor, barrister, accountant, or financial adviser. No part of the Services should be relied upon as medical, psychological, psychiatric, legal, tax, or financial advice, diagnosis, or treatment.
3.3 You are solely responsible for seeking and maintaining appropriate medical, psychological, psychiatric, legal, tax, financial, or other professional support for your situation. You should never ignore, delay, or discontinue seeking medical or mental health advice because of anything you learn through coaching or in connection with our Services.
3.4 You acknowledge and agree that it is your responsibility to notify your medical doctor, psychologist, psychotherapist, psychiatrist, counsellor, social worker, or other regulated health or mental health professional, prior to engaging the Coach and the Services, and agree to their supervision as recommended.
3.5 You agree that you are voluntarily engaging the Coach and participating in the Services, and that the decision to do so, and continue doing so, at any given time, is entirely your responsibility.
3.6 You acknowledge and agree that you are solely responsible for the decisions you make and your own emotional and physical wellbeing before, during, and after engaging the Coach and the Services. You agree to instruct others with whom you share any matter discussed with the Coach or any content of the Services to take the same responsibility for themselves.
3.7 You agree not use any of the content of the Services to try to solve a problem where your common sense would tell you that it is not appropriate.
3.8 You acknowledge that the Coach cannot guarantee specific outcomes or results from the Services or otherwise. Success depends on your commitment and willingness to implement the strategies therein. You understand that past performance is no guarantee of future results.
4.1 To use the Services, you must be at least 18 years of age and have the legal capacity to enter into a binding contract under the laws of your country of residence. We do not knowingly provide the Services to individuals under 18 years old without the express written consent of a parent or legal guardian and our prior written agreement.
4.2 You agree to provide accurate, current, and complete information about yourself as reasonably requested by the Coach, and to update such information as necessary so that it remains accurate and complete for the duration of the coaching relationship.
4.3 You acknowledge that the success of coaching and the Services depends significantly on your own active participation and commitment. You agree to: (a) attend sessions on time; (b) engage honestly and openly; (c) complete agreed actions or exercises between sessions where reasonably possible; and (d) take full responsibility for implementing any insights, decisions, or strategies that arise from coaching, as appropriate for you.
4.4 Coaching is not a guarantee that any mental health condition will be resolved or improved. If you have, or suspect you may have, a mental health condition (for example, depression, anxiety disorder, PTSD, personality disorder, addiction, eating disorder, or any other disorder), you should seek appropriate assessment, diagnosis, and treatment from a qualified medical or mental health professional. You agree to disclose to the Coach any such condition, or any medication or treatment you are receiving, where it may reasonably affect your ability to participate safely in coaching.
5.1 Sessions are generally booked via our online booking system, by email to [email protected], or by another method notified to you in writing. Bookings are not confirmed until you receive written confirmation from us and, where applicable, we have received payment or a required deposit.
5.2 You are responsible for ensuring that you attend sessions on time and with the necessary technology and internet connection (where sessions are delivered online). If you arrive late, the session will still finish at the scheduled time and no partial refund or extension will be given, unless we agree otherwise at our sole discretion.
5.3 If you fail to attend a session (a "no-show") without providing the required notice of cancellation or rescheduling, you will be charged the full fee for the session and no refund will be given. We may, at our sole discretion, choose to reschedule on a goodwill basis, but we are under no obligation to do so.
5.4 Unless stated otherwise in the specific product or programme details, you may cancel or reschedule an individual coaching session by giving at least 48 hours prior notice in writing (including by email). If sufficient notice is given, we will use reasonable efforts to reschedule the session within a reasonable period. If less than the required notice is given, the full session fee will remain payable and no refund will be due.
5.5 For coaching packages and Programmes, sessions must usually be used within a specified time frame (for example, within three or six months of purchase, as applicable to the specific Service, Programme or otherwise). Specific details will be set out on the relevant sales page or in your booking confirmation. Any sessions not used within the stated time frame will expire and will not be refundable, unless we agree otherwise in writing or required by applicable consumer protection law.
6.1 Our current fees are as set out on the Website, in our marketing materials, or as otherwise notified to you in writing. We reserve the right to change our fees at any time, but such changes will not affect fees already agreed and paid for confirmed bookings.
6.2 Fees are payable in GBP, unless otherwise stated at the point of sale. Unless otherwise agreed in writing, payment is due at the time of booking in full, or in accordance with any payment plan or instalment arrangement specified for the relevant Service. Where a payment plan is offered, you remain responsible for paying all instalments in full, even if you choose to discontinue using the Services, except where statutory consumer rights provide otherwise.
6.3 Accepted payment methods may include debit or credit card, bank transfer, or payment via a third-party payment processor (such as Stripe), as specified at checkout. You agree to provide accurate and complete billing information, and you authorise us or our third-party payment processors to charge your chosen payment method for all amounts due.
6.4 Unless explicitly stated otherwise at the point of purchase, fees for single sessions and coaching packages are non-refundable once the booking is confirmed, except where we cancel the Services without offering a suitable alternative date or where a refund is required under applicable consumer protection law. Where a cooling-off period applies by law, details will be provided in your booking confirmation or on the sales page.
6.5 Unless otherwise clearly specified, fees for digital products (including downloads, workbooks, and online courses) and group coaching Programmes are also non-refundable once access has been granted or the Programme has started, except where we are required to provide a refund under consumer law. Any deposit paid for a Service is non-refundable unless we cancel the Service without offering a reasonable alternative date or access, or unless otherwise required by law.
6.6 Any discretionary refunds or credits granted by us in exceptional circumstances are made purely as a goodwill gesture, do not set a precedent, and do not affect our rights under these Terms or at law.
6.7 You agree that you will not initiate a chargeback or payment dispute with your bank, card provider, or payment processor for Services properly provided in accordance with these Terms. If you have concerns about the Services, you must contact us in the first instance to discuss an appropriate resolution. If you initiate a chargeback in breach of this clause, you agree to indemnify us for any associated fees, costs, or losses we incur (including reasonable administrative and legal costs), to the extent permitted by law.
7.1 While coaching is designed to support positive change, we do not guarantee that you will achieve any particular outcome, result, income level, business growth, career change, mental state, or other specific goal. Results will vary between individuals and will depend on many factors, including your personal circumstances, background, effort, commitment, and external events beyond our control.
7.2 Any examples of past client results, case studies, testimonials, or statements about our Services (whether on the Website, in marketing materials, or otherwise) are provided for illustrative purposes only. They describe individual experiences, which are not necessarily typical, and are not a guarantee, promise, or representation that you will achieve the same or similar results.
8.1 All content and materials made available to you in connection with the Services and the Website (including text, graphics, logos, photos, videos, audio, workbooks, worksheets, templates, frameworks, tools, exercises, course content, slides, and downloads) are owned by or licensed to us and are protected by copyright and other intellectual property laws worldwide.
8.2 Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use such materials solely for your own personal, non-commercial use and personal development. You may download and print a reasonable number of copies for your own use only.
8.3 You must not share, copy, reproduce, distribute, sell, licence, publish, modify, or otherwise exploit any of our content or materials, in whole or in part, for commercial purposes or for the benefit of any third party, without our prior written permission. This includes (without limitation) using our materials to create your own coaching, training, or educational products or to coach or train others for payment or otherwise.
9.1 We recognise that confidentiality is a key component of the coaching relationship. Subject to the exceptions in this section, we will not disclose to third parties any information you share with us in coaching sessions, except with your explicit consent or where reasonably necessary to deliver the Services (for example, limited sharing with our administrative support or contractors who are bound by confidentiality obligations).
9.2 We may break confidentiality and disclose information to appropriate authorities or professionals if we reasonably believe that: (a) you or someone else is at serious risk of harm; (b) we are required to do so by law or by a court order; or (c) disclosure is necessary to prevent or report a crime, fraud, or serious misconduct. Where possible and lawful, we will discuss this with you before making any such disclosure.
9.3 We process personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our separate Privacy Policy, available on the Website, explains in more detail what personal data we collect, how we use it, and your rights in relation to your personal data. In the event of any conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy will prevail.
10.1 Where the Services include group coaching, online communities, forums, chat groups, or social media groups ("Community Spaces"), you agree to treat all other participants and facilitators with respect and courtesy. You must not engage in harassment, bullying, discrimination, hate speech, defamatory comments, or any other behaviour that we, in our sole discretion, consider to be inappropriate or harmful.
10.2 Unless we expressly permit it in writing, you must not use any Community Space to advertise or promote your own products, services, or business, or to solicit clients, leads, or sales from other participants. Spamming, unsolicited private messaging, or posting promotional links without permission is strictly prohibited.
10.3 You are responsible for your own conduct in Community Spaces and for any content you post. We do not routinely monitor all content, but we reserve the right to moderate, edit, or remove any content or participant at our sole discretion. We may remove you from any Community Space and/or terminate your access to the Services, without refund, if you breach these conduct rules or otherwise behave in a way that we reasonably consider to be disruptive, unsafe, or inconsistent with the purpose of the group (see also section 16 below).
11.1 We will use reasonable efforts to ensure that the Website, online platforms, and scheduled online sessions are available and functioning correctly. However, we do not guarantee uninterrupted or error-free access and we will not be liable for any delay, disruption, or unavailability caused by factors beyond our reasonable control (including, but not limited to, internet outages, technical failures, or third-party platform issues).
11.2 If a session is significantly affected by technical difficulties on our side (for example, our loss of connection or platform failure), we will use reasonable efforts to reschedule the session at no additional cost to you. If technical issues arise on your side, we will consider rescheduling on a case-by-case basis, but we are not obliged to do so and may treat the session as taken if the issues were within your reasonable control.
12.1 The Website and our Services may contain links to, or may recommend, third-party websites, apps, tools, events, or resources. We provide these solely for your convenience and information. We do not control, endorse, or approve any third-party content, products, or services, and we are not responsible or liable for them in any way.
12.2 Your use of any third-party website, app, tool, or resource is at your own risk and will be subject to that third party's own terms and conditions and privacy policy. You should review those terms and policies carefully before using any third-party service. We are not a party to, and will not be liable for, any contract, transaction, or dispute between you and any third party.
13.1 Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer where applicable.
13.2 To the fullest extent permitted by law, we exclude all warranties, representations, and terms (whether express or implied by statute, common law, or otherwise) relating to the Services and the Website, except as expressly set out in these Terms or required by law.
13.3 Subject to clause 13.1, we will not be liable to you (whether in contract, tort, negligence, breach of statutory duty, or otherwise) for any: (a) loss of profits; (b) loss of revenue or income; (c) loss of business, contracts, or opportunities; (d) loss of anticipated savings; (e) loss or corruption of data; (f) loss of reputation or goodwill; or (g) any indirect or consequential loss or damage, arising out of or in connection with the Services, the Website, or these Terms.
13.4 Subject to clauses 13.1 to 13.3, our total aggregate liability to you in respect of all losses arising under or in connection with the Services, the Website, and these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total amount of fees actually paid by you to us for the specific Service giving rise to the claim in the 12 months preceding the event giving rise to the liability (or, if the claim relates to a single session, the fee paid for that session).
13.5 You acknowledge that coaching involves personal choices and that you remain fully responsible for your decisions, actions, and results. We will not be liable for any loss or damage arising from your reliance on, or implementation of, any information, suggestions, or strategies discussed in coaching or provided as part of the Services. You agree to use your own judgment and seek appropriate professional advice before taking or refraining from any action based on the Services.
14.1 To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless the Company, the Coach, and our directors, officers, contractors, and agents from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use or misuse of the Services or the Website; (b) your conduct in connection with the Services and/or sharing or instructing of any of the contents of the Services to others; (c) your breach of these Terms; or (d) your violation of any law or the rights of any third party, except to the extent that such claims arise directly from our negligence or wilful misconduct.
15.1 The Company operates from the United Kingdom. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales, except where mandatory consumer protection laws in your country of residence require otherwise.
15.2 Subject to any mandatory rights you may have as a consumer in your own country, you and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services, including any non-contractual disputes or claims. If you are a consumer resident in another country, you may also be entitled to bring proceedings in your local courts under mandatory local consumer law.
16.1 Either you or we may terminate the coaching relationship at any time by providing written notice to the other, subject to any specific terms relating to notice periods or minimum commitments set out for the relevant Service or Programme. Termination will not affect any rights or obligations that have already accrued up to the date of termination, including your obligation to pay any outstanding fees.
16.2 We reserve the right to suspend or terminate your access to the Services (including group Programmes and Community Spaces) immediately, without refund, if: (a) you fail to pay any fees when due; (b) you breach these Terms in a material way and, where the breach is capable of remedy, do not remedy it within a reasonable period after we ask you to do so; (c) your conduct is, in our reasonable opinion, inappropriate, abusive, disruptive, or poses a risk to us or others; or (d) we are required to do so for legal or regulatory reasons.
16.3 On termination for any reason, your right to access the relevant Services and Community Spaces will cease. We may revoke access to any online portals or materials provided as part of the Programme if this was clearly stated at the point of sale (for example, where access is for the duration of a Programme only). Any licences granted to you under section 8 will terminate automatically, except to the extent that we expressly permit you to retain certain materials for personal use after termination. All sums due to us will become immediately payable unless we agree otherwise in writing or required by law.
17.1 We may update, amend, or replace these Terms from time to time, for example to reflect changes in our Services, our business, or the law. When we do so, we will post the updated Terms on the Website with a revised "Last updated" date and, where appropriate, we may also notify existing clients by email or through our client portals or groups.
17.2 Your continued use of the Website or the Services after the updated Terms have been posted will constitute your acceptance of the changes. If you do not agree with the updated Terms, you should stop using the Website and the Services and contact us to discuss your options in relation to any existing bookings or Programmes.
18.1 If any provision or part-provision of these Terms is or becomes invalid, unlawful, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these Terms.
18.2 These Terms, together with any additional terms or agreements expressly referred to in them (such as your booking confirmation and our Privacy Policy), constitute the entire agreement between you and us in relation to the Services and the Website, and supersede any prior discussions, correspondence, or understandings between us relating to the same subject matter. You acknowledge that you have not relied on any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not expressly set out in these Terms or in writing between us.
19.1 The Services are provided by Emma Rose Elevates (sole-trader trading name).
Trading address: 28-30 Bina Gardens, London SW50LA
Email: [email protected]
Website: www.emmaroseelevtes.com
19.2 If you have any questions, concerns, or complaints about these Terms or the Services, please contact us in the first instance using the contact details above. We will aim to acknowledge your complaint promptly and to respond as soon as reasonably practicable. If we are unable to resolve your complaint to your satisfaction, you may have the right to refer the matter to an alternative dispute resolution body or to your local consumer protection authority, depending on where you live.
Last updated: 11 April 2026